Frequently asked questions

Yes, LunarSMM is a legitimate SMM panel. We use safe delivery methods that comply with each platform's ecosystem, and we've delivered millions of orders without account safety issues. Ordering in proportion to your account's normal activity and using drip-feed on larger orders keeps growth looking natural.

Yes. Signup is free and takes about 30 seconds, giving you instant access to every service. No credit card is required to create an account, you only pay when you actually place an order.

Most services start within 60 seconds of ordering. Average delivery time across all services is under 2 minutes, and every order can be tracked in real time from your dashboard.

LunarSMM works fully through your mobile browser, so no separate app download is needed. The dashboard is fully responsive and built to work smoothly on phones and tablets.

We accept card payments (Visa, Mastercard, Amex, Discover, Apple Pay) with instant credit, plus manual options like PayPal and additional methods listed on the Add Funds page.

Yes. Card payments are processed through a secured checkout, and we never store your full card details. Funds are credited to your balance instantly once the payment clears.

Yes, a small minimum applies to card top-ups (currently $2). There's no maximum, so you can fund as much balance as you need for larger campaigns.

Balance refunds are handled case by case through a support ticket. Refunds for individual failed or cancelled orders are automatic and credited straight back to your account balance.

If an order can't be fulfilled or drops after delivery, it's automatically flagged for refund or refill depending on the service's warranty terms. You can view refund history on the Refunds page in your dashboard.

Drip-feed spreads a large order into smaller batches over time instead of delivering it all at once, which looks more natural and matches real audience growth patterns. It's recommended for any order over a few thousand units.

Yes, most follower-based services include a refill guarantee window. If your count drops within that window, you can request a free refill directly from your Orders page.

Orders that haven't started processing yet can typically be cancelled from your Orders page. Once delivery has begun, cancellation depends on the specific service and provider.

Mass Order lets you place dozens of orders at once by pasting a simple list, one service ID, link, and quantity per line. It's built for managing multiple posts, clients, or platforms in a single submission.

You earn 100 points for every $1 spent on completed orders, which works out to 10% cashback. Points convert to real account balance at a rate of 1,000 points equals $1.

You need at least 5,000 points ($5 cashback) before the redeem button activates. Points below that threshold simply accumulate until you cross it.

No, points never expire. They stay in your account indefinitely whether you redeem right away or let them build up over time.

Points are only awarded for completed orders. If your order is still processing, pending, or gets refunded, points won't be credited for it. If a completed order hasn't credited points within 24 hours, open a support ticket.

Yes. Our child panel reseller program gives you a fully white-labeled dashboard you can brand as your own, complete with your own pricing markup, bulk order tools, and priority support.

Yes, full REST API access is available for developers and resellers who want to automate order processing. Documentation and your API key are available from the API page in your dashboard.

Yes, reseller accounts get competitive base pricing designed to maximize your markup margins, on top of the standard cashback points program.

Open a ticket from your dashboard's Tickets page. Our support is admin-run, not an outsourced call center, so you're talking directly with people who can actually resolve issues rather than reading from a script.

Response times vary by priority: Critical issues within 15 minutes, High priority within 1 hour, Medium within 4 hours, and Low priority within 24 hours.

Yes, our AI support can instantly check your order status, balance, and points, and responds in under 5 seconds for common questions. Complex issues automatically escalate to a human admin.

Yes. Open a support ticket after signing up and let our team know it's your first order, we can help set you up with a small test balance so you can see delivery speed and quality before funding a larger amount.